An extra-large String field(max length 4000) in Interaction in Agent Workspace collapses when an Incident or Request is logged from Interaction - Known Error

An extra-large String field(max length 4000) in Interaction in Agent Workspace collapses when an Incident or Request is logged from Interaction Description An extra-large String field(max length 4000) in Interaction in Agent Workspace collapses when an Incident or Request is logged from Interaction

Steps to Reproduce

1. Open an interaction form on UI16 and change the view to Workspace 2. Click on Configure > Form Layout 3. Create a new String type field [ name: Test Description, Type: String, Field length: Extra large(4000) ] 4. Add this field below the short description field for better visibility 5. Save the layout 6. Once the form is loaded, add some text so that the area is expanded. Try adding a line for 10-15 times and save the form 7. Open Agent workspace and open this interaction 8. Notice the 'Test Description' field is showing expanded 9. Click on 'Create Incident' 10. Once the incident form is loaded, go to the Interaction form again 11. Notice the 'Test Description' field has shrunk

This is happening on Orlando as well.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.