How to use Now Support | Partner The Now Support portal is your launchpad for resources to self-solve, get help from technical support, and manage ServiceNow instances. Download the Now Support mobile app to access support services anytime, anywhere. Customers can provide partners access to their service and support experience so that can assist with tasks such as product implementation, application development and integrations, differentiation of services, case management, instance management, and user administration. Now Support resources for Partners These are some of the most common tasks you’ll perform; as well as, some useful resources to resolve issues quickly. Click to learn more about each: Managing Now Support user roles and contacts Roles and Responsibilities of Customer Administrators on Now SupportCreate and manage Now Support usersIdentify your customer administratorManage, review, and update company contacts Managing customer instances Activate plugins and submit a request in the Automation StoreUpgrade easily with resources on the Customer Success CenterFrequently asked questions about self-hosted instances Managing cases and changes View and manage issuesWorking with ServiceNow Technical SupportSupport for United States Government customers Extend your knowledge Visit the Help CenterSearch the Knowledge BaseSubscribe to the Known Error portalVisit the partner portalSubscribe to the partner newsletter Help us improve our product, tools, and services Search, vote on, and submit new product enhancement requests through the Idea Portal on Now CommunityJoin the Now Support Customer Advisory Board to influence your support experience If you or your customers are having access issues, please visit the ServiceNow ID for Now Support FAQ. How do you rate your Now Support digital experience? Submit feedback to the Now Support team by scrolling to the bottom of this page. Rate your experience and send us a message with how we can do better.