How to use Now Support | Partner


The Now Support portal is your launchpad for resources to self-solve, get help from technical support, and manage ServiceNow instances. Download the Now Support mobile app to access support services anytime, anywhere.

Customers can provide partners access to their service and support experience so that can assist with tasks such as product implementation, application development and integrations, differentiation of services, case management, instance management, and user administration.

Now Support resources for Partners

These are some of the most common tasks you’ll perform; as well as, some useful resources to resolve issues quickly. Click to learn more about each:

Managing Now Support user roles and contacts

Managing customer instances

Managing cases and changes

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If you or your customers are having access issues, please visit the ServiceNow ID for Now Support FAQ.


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