How to use Now Support | Service Owner The Now Support portal is your launchpad for resources to self-solve, get help from technical support, and manage ServiceNow instances. You can download the Now Support mobile app to access most of our services anytime, anywhere. Service Owners typically develop the strategic plan and roadmap for ServiceNow services. This role has ownership and oversight of ServiceNow instance(s) from a business perspective. They analyze trends to make decisions. Now Support Service Owners can stay updated on instance activity with notifications. To receive notifications, make sure you are specified as an account contact by navigating to Manage Accounts > Account contacts. Recommended Now Support contact roles for Service Owners include: Primary Business contactSecondary Business contact Now Support resources for Service Owners These are some of the most common tasks you’ll perform; as well as, some useful resources to get help quickly. Click to learn more about each: Managing Now Support user roles and contacts Identify your customer administratorManage, review, and update company contacts Managing your instances Activate plugins and submit a request in the Automation StoreUpgrade easily with resources on the Customer Success CenterUsing ServiceNow HealthScan Managing cases and changes View and manage issuesWorking with ServiceNow Technical SupportSupport for United States Government customers Extend your knowledge Visit the Help CenterSearch the Knowledge BaseSubscribe to the Known Error portalLearn best practices about the ServiceNow productLatest ServiceNow products, applications, and featuresExplore the Success Center Help us improve our product, tools, and services Search, vote on, and submit new product enhancement requests through the Idea Portal on Now Community (login necessary)Join the Now Support Customer Advisory Board to influence your support experience If you are having access issues, please visit the ServiceNow ID for Now Support FAQ. How do you rate your Now Support digital experience? Submit feedback to the Now Support team by scrolling to the bottom of this page. Rate your experience and send us a message with how we can do better.