How to use Now Support | Developer The Now Support portal is your launchpad for resources to self-solve, get help from technical support, and manage ServiceNow instances. You can download the Now Support mobile app to access support services anytime, anywhere. ServiceNow Developers typically provide technical solutions to satisfy business requirements. This role owns most configuration work in the platform. They design, develop, and configure ServiceNow apps and services. Developers assist the Service Owner with platform administration and case resolution. Stay updated on platform and case activity with notifications from Now Support. To receive notifications, make sure you are specified as an account contact by navigating to Manage Accounts > Account contacts. Recommended Now Support contact roles for ServiceNow developers include: Primary TechnicalSecondary Technical Now Support resources for Developers These are some of the most common tasks you’ll perform; as well as, some useful resources to get help quickly. Click to learn more about each: Managing Now Support user roles and contacts Identify your customer administratorManage, review, and update company contacts Managing your instances Activate plugins and submit a request in the Automation StoreAsk questions in the Developer forumGetting a Personal Developer Instance (PDI)Get help with your PDI (login necessary) Managing cases and changes View and manage issuesPrepare your upgradeWorking with ServiceNow Technical SupportSupport for United States Government customers Extend your knowledge Visit the Help CenterSearch the Knowledge BaseSubscribe to the Known Error portalPRB release notes from the latest releaseLearn best practices about the ServiceNow productTechnical best practices for developersLearn how to develop and configure ServiceNow applications and services Help us improve our product, tools, and services Search, vote on, and submit new product enhancement requests through the Idea Portal on Now Community (login necessary)Join the Now Support Customer Advisory Board to influence your support experience If you are having access issues, please visit the ServiceNow ID for Now Support FAQ. How do you rate your Now Support digital experience? Submit feedback to the Now Support team by scrolling to the bottom of this page. Rate your experience and send us a message with how we can do better.