How to use Now Support | AdministratorSummary The Now Support portal is your launchpad for resources to self-solve, get help from technical support, and manage ServiceNow instances. You can download the Now Support mobile app to access support services anytime, anywhere. Now Support Administrators typically oversee ServiceNow instances. This role is responsible for managing users, monitoring system performance, cases with support, and ensuring your services are running as expected. Now Support Administrators can stay updated on instance activity with notifications. To receive notifications, make sure you are specified as an account contact by navigating to Manage Accounts > Account contacts. Recommended Now Support Administrator contact roles include: Primary Customer AdministratorPrimary SupportSecondary Support Now Support resources for Administrators These are some of the most common tasks you’ll perform; as well as, some useful resources to get help quickly. Click to learn more about each: Managing Now Support user roles and contacts User Administration Perform customer administrator tasksIdentify your customer administrator User Management Create a new Now Support userActivating and deactivating Now Support users About account contacts Managing company contacts on Now Support Managing ServiceNow instances Activate plugins and submit a request in the Automation StoreUsing ServiceNow HealthScanFrequently asked questions about self-hosted instances Managing cases and changes View and manage issuesWorking with ServiceNow Technical SupportSupport for United States Government customers Managing your upgrades Prepare your upgradeUpgrade easily with resources on the Customer Success CenterSubscribe to the Upgrade Advantage forum Extend your knowledge Visit the Help CenterSearch the Knowledge BaseSubscribe to the Known Error portalSubscribe the Customer Administrator forum on Now CommunityEarn your Now Support Administrator badge on Now Learning Help us improve our product, tools, and services Search, vote on, and submit new product enhancement requests through the Idea Portal on Now Community (login necessary)Join the Now Support Customer Advisory Board (CAB) to influence your support experience If you are having access issues, please visit the ServiceNow ID for Now Support FAQ. How do you rate your Now Support digital experience? Submit feedback to the Now Support team by scrolling to the bottom of this page. Rate your experience and send us a message with how we can do better.