Field "Account ID" is not present in the CMDB CI Cloud Service Account


Description

When we try to create a CMDB CI Cloud Service Account we are unable to see the field Account ID. Even after making field account ID active it still doesn't work. It won't allow us to add it in the form and when we are on the list and double click on the Account ID we are unable to write into it. 

Cause

The dictionary entry for account_id has staged=true, this will prevent it from showing up in lists and forms

Resolution

After setting the Staged flag from true to false for the account id dictionary entry it is now showing up on the service account record. This flag will prevent the field from showing up on lists and forms.
https://<servicenow_instance_name>.service-now.com/sys_dictionary.do?sys_id=bb2b0321dbea001001419258db961919
Add Staged flag if missing and set it to false for the account_id record.