Score calculation while showing list on typeahead searchIssue This article explains what factors effect the calculation of the score while displaying the suggestion in typeaheadResolutionScore which decides the order of typeahead in service portal gets calculated on below mentioned factors.Frequency: how often the search terms appear in the document.Sequence: how often the search terms appear in the same order as the search query.Weight: how heavily weighted the source field is in which the search terms appear.Increasing only weight by using ts_weight as attribute will not effect score much, frequency and sequence are also important factors.