Unable to redirect user after successful password reset on service portal using the Done button - Known Error

Unable to redirect user after successful password reset on service portal using the Done button Description After following the steps in the document below:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/login/task/use-pwd-reset-in-service-portal.html

Then going through the password reset process on the portal, the user does not get redirected to the page set in the URL parameter - sysparm_redirect_url. Instead, the user is always sent to navpage.do

Steps to Reproduce

On any instance from London or Madrid or NY, implement the steps at the document below: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/login/task/use-pwd-reset-in-service-portal.html

1. You can also use the attached update set (sys_remote_update_set_8acd0af71b700010eb9bda49cc4bcb69.xml) to set this all up directly and then navigate to .service-now.com/sp?id=test_login

2. Click on the Forgot password link to start the password reset process. 3. On the last step, click on Done.

Expected behavior: User is redirected to the test_login page on the portal. Actual behavior: User is redirected to navpage.do

Note:

There is another PRB - PRB1356136 logged for the password reset process not considering the redirect URL field on the password reset process form. That PRB has been addressed in Orlando but applying the fix for that PRB does not resolve the issue seen in this PRB as there is no procedure being implemented to use the URL parameter for sysparm_redirect_url.

This is why we have created a new PRB for this behavior.

Workaround Please apply the attached Update Set: PRB1372476 - Pwd Reset Redirect.xml

Updated the following:

1. Script Includes

a. PasswordResetUtil

b. PwdAjaxWFRequestProcessor

2. UI Macro

a. $pwd_done_button