Express to Enterprise Plugins - Support and Troubleshooting

Express to Enterprise Plugins Summary The ServiceNow Enterprise platform offers enhanced functionality via plugins, and new plugins become available with each new release. When you upgrade, most plugins are not enabled on your converted Enterprise instance. This is slightly different from the plugins activated by default on a new Enterprise instance.

After the conversion, the administrator can navigate to System Definition > Plugins and review the list of plugins that are available and active.

After the conversion is completed, review the plugins that are available and choose the capabilities to activate after. The plugins listed below are not activated on an Express to Enterprise platform conversion. Learn about the functionality these plugins provide and determine which ones to activate.

Assessments (com.snc.assessment_core) Asset Management (com.snc.asset_management) Risk assessment: Best Practice - Change Risk Calculator (com.snc.bestpractice.change_risk) Incident resolution and recovery: Best Practice - Incident Resolution Workflow (com.snc.bestpractice.incident) Best Practice - ITIL KPI Reports (com.snc.bestpractice.itil_kpi) Survey Management (com.glideapp.survey) Catalog Designer Common (com.glide.ui.ng.cc) Change Management - Collision Detector (com.snc.change.collision) Installed with Change Management – Core. Change Management - Core (com.snc.change_management) Configuration Management (CMDB Enterprise Edition) (com.snc.cmdb.enterprise) Contract Management (com.snc.contract_management) Problem Management – Create knowledge: Create knowledge from problem (com.snc.problem_kb) Data lookup and record matching support for Service Catalog (com.glide.data_lookup.catalog) Depreciation (com.snc.depreciation) installed with Asset Management Expense Line (com.snc.expense_line) Create fixed assets (com.snc.fixed_asset) High Security Settings (com.glide.high_security) Planned Maintenance: Maintenance Schedules (com.snc.maintenance_schedules) Model management (com.snc.model) My Assets (com.snc.asset_myassets) Organization Management (com.snc.organization_management) Performance Analytics (com.snc.pa) Problem Tasks (com.snc.problem_task) Report security - enforce access control checks (com.glideapp.report_security) Role Delegation (com.snc.role_delegation) Security Jump Start (ACL Rules) (com.snc.system_security) Service Creator (com.glide.service_creator) Service Level Management (com.snc.sla) Software Asset Management Extensions (com.snc.sam) Survey designer (com.glide.survey_designer) User Guide (com.glide.user_guide) Activate a Plugin

Request a Plugin

Plugin Activation Overview

Related Links The best practice for customers is to log into the instances as an admin and activate the following plugins.

For evaluation, you can activate the plugin for an application that requires a purchased subscription on a non-production instance for free. To activate the plugin on production instances, you must purchase the subscription. To purchase a subscription, contact your ServiceNow account manager.

For Production instances, you can activate plugins that are provided with your subscription(s) using your Subscription Management module using the following steps:

1. Access the instance as admin 2. Go to Subscription Management 3. Click on Subscriptions 4. Select one of the related Subscriptions 5. Under Subscription Applications, click on the related Product. There you will see the related plugins and their status being (Active/ inactive). 6. Click on the desired plugin and click on Activate/ repair.

Reference: Plugin Activation Overview https://hi.service-now.com/kb_view.do?sysparm_article=KB0695388