{Priority} of an incident displays in different language on the sys_email tableIssue If there is an inbound email action on the Incident table, when a new incident is created, this triggers an email, and a new record is created in the [sys_email] table. On a multi-language instance, the subject field on the preview of an email will be in English, but the sys_email entry for the related incident record will be in a different language.ReleaseAllCauseOne of the reasons for this behavior is the multiple system-wide user preference record ("user. language", system = true). An affected instance will contain multiple system-wide user preferences setting more than one language as the default one.ResolutionOpen the user preferences table, search for "user. language" records with system="true" to find such multiple records causing the issue. Delete these multiple system-wide("user.language") user preferences.Related LinksIdeally, the system-wide user preference record for "user.language" should be only one. The following is the order of priority in which the language for the logged-in user is chosen by the system:-1- "user. language" user preference-2- "preferred_language" set in sys_user record-3- glide.sys.languageIf you want all your users to default to English, make sure you have only one system-level user preference user.language=en existing in your instance. You can also provide users an option to select the language preference in the login page, by setting the system property glide.ui.login.language.select = true, so that the "user. language" preference will be set upon login.