[iOS Virtual Agent] Contact Support is not showing the options set in "Branding Settings"


Description

[iOS Virtual Agent] Contact Support is not showing the options set in "Branding Settings"

Steps to Reproduce

On SN instance with Virtual Agent setup (mobilesd2 should already have this setup):
1. Navigate to Collaboration > Branding and Chat Menu
2. Select "Default Branding"
3. Under the Menu Options section, ensure that "Contact Live Agent", "Call Support" and "Send Email to Customer Support" are set to Visible = true

On Now Mobile app:
1. Sign into instance configured above
2. Open Virtual Agent Chat
3. Tap on `...` button on the navigation bar
4. Tap on Support options

Expected: Action sheet should appear with 3 options ("Contact Live Agent", "Call Support" and "Send Email to Customer Support")
Actual: Action sheet only contains "Contact Live Agent" option

Workaround

This problem has been identified as a future possible product enhancement. You can subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1449058