Virtual Agent Bot Response Image Output cuts off the left side of an image - Known Error

Virtual Agent Bot Response Image Output cuts off the left side of an image Description Issue Description: Virtual Agent Bot Response Image Output cuts off the left side of an image.

Steps to Reproduce

Need to Activate the Plugin "Glide Virtual Agent".

1. Log in as admin. 2. Go to "System UI -> Images". 3. Create a new image record using "TestImage.jpg" which has 8 vertical lines from the left side. 4. Go to "Collaboration -> Virtual Agent-> Designer". 5. Create a new Topic. 6. In the Flow Designer, add Bot Response "Image Output". 7. Set the Image URL Link to "https://instance_name.service-now.com/TestImage.jpg"

8. Save and Publish the Topic. 9. Click "Test" to test this topic.

Expected behavior There should be 8 vertical lines of the image "TestImage.jpg" in the VA response bubble. Actual behavior We can only see 7 vertical lines and the very left side two lines are incomplete(VA.jpg)

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.