ITIL Users can not see catalog variable in reportIssue When creating reports ITIL role users cannot see catalog variables. ReleaseAll ReleasesCauseThere was an additional read ACL placed on the Variable Ownership table 'sc_item_option_mtom.*' and required a role that the ITIL users did not have. ResolutionDepending if the users should not get the role that is found in ACL restricting their access. A new ACL can be created for just those users that need access.