Knowledge articles in agent workspace opens in article mode instead of edit modeIssue On opening any knowledge article in Agent workspace, the record opens in article view instead of the edit view. The edit button is not present. Expected behaviour: Actual behaviour: ReleaseOrlando and aboveCauseAgent workspace renderers (workspace_config) are missing in the affected instance.ResolutionNavigate to the below URL in the OOB instance of the same version https://<instance-name>.service-now.com/sys_aw_renderer_list.do?sysparm_query=workspace_config%3D7b24ceae5304130084acddeeff7b12a3%5Ecustom_renderer%3D72799ecde4d1ac5180318bc017e3d71f&sysparm_view= Please verify if the config is correct in this record by comparing it with the OOB instance. Importing these records from the OOB instance to the affected instance fix the issue.Related LinksKnowledge article in Agent workspace