Netscaler - Discovery error (In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface >> Used by >> cmdb_ci_hardware]) - Known Error

Netscaler - Discovery error (In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface >> Used by >> cmdb_ci_hardware]) Description This KB is for solving the Netscaler - Discovery error (In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface >> Used by >> cmdb_ci_hardware])

Identification CI Errors: In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface &gt;&gt; Used by &gt;&gt; cmdb_ci_hardware]. Add appropriate relations in payload for &apos;{"className":"dscy_router_interface","values":{"number":"1","discovery_source":"ServiceNow","install_status":"1","mac_address":"00:50:56:80:4c:4c","name":"0/1","ip_address":"10.196.39.185","type":"6","sys_class_name":"dscy_router_interface"},"sys_object_source_info":{"source_name":"ServiceNow"},"settings":{},"sys_ire_info":{"ire_received_time":"2020-06-17 08:41:55"}}&apos;,Too many other errors,In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface &gt;&gt; Used by &gt;&gt; cmdb_ci_hardware]. Add appropriate relations in payload for &apos;{"className":"dscy_router_interface","values":{"number":"4","discovery_source":"ServiceNow","install_status":"1","mac_address":"00:50:56:80:4c:4c

Steps to Reproduce

1. Run discovery on Netscaler Load Balancer.

2. Check the discovery log for IRE errors.

Workaround The fix was pushed to Q mainline at PRB1418056/DEF0122059 (These are related DEF/PRB: PRB1411008 - DEF0113889, PRB1418056 - DEF0122059, PRB1412586 - DEF0115505 and PRB1411007 - DEF0113884)

In order to overcome the following IRE errors:

2020-06-17 01:41:55: Identification CI Errors: In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface >> Used by >> cmdb_ci_hardware]. Add appropriate relations in payload for '{"className":"dscy_router_interface","values":{"number":"1","discovery_source":"ServiceNow","install_status":"1","mac_address":"00:50:56:80:4c:4c","name":"0/1","ip_address":"10.196.39.185","type":"6","sys_class_name":"dscy_router_interface"},"sys_object_source_info":{"source_name":"ServiceNow"},"settings":{},"sys_ire_info":{"ire_received_time":"2020-06-17 08:41:55"}}',Too many other errors,In payload no relations defined for dependent class [dscy_router_interface] that matches any containment/hosting rules: [dscy_router_interface >> Used by >> cmdb_ci_hardware]. Add appropriate relations in payload for '{"className":"dscy_router_interface","values":{"number":"4","discovery_source":"ServiceNow","install_status":"1","mac_address":"00:50:56:80:4c:4c

1. Go to "Netscaler Load Balancer" pattern -> library "Netscaler reference and relation information" -> step "Ref/Rel between Interface and NetScaler".

2. Update the "Parent Table" to "$cmdb_ci_lb_netscaler"

3. Update the "Child Table" to "$dscy_router_interface"

4. Update the "Relation Type" to "Uses::Used by"

5. Update "Direction" to "Child to parent"

6. "Save" and "Publish" the pattern

7. Go to "MID Servers" in the menu

8. Click on "Pattern Sync to Mid"