How to transfer or copy the Watch list information from Call record to RITM record created using Generic RequestIssue There is a requirement to transfer or copy the Watch list information from the Call record to RITM record so that Service Desk users does not have to manually add the watch list users.ResolutionOne way to achieve this is to create a before update business rule on 'sc_req_item' table with logic that looks something like below: (function executeRule(current, previous /*null when async*/ ) { //This function will be automatically called when this rule is processed. var gr1 = new GlideRecord('new_call'); gr1.addQuery('transferred_to', current.request); gr1.query(); if (gr1.next()) { current.watch_list = gr1.u_watchlist; }})(current, previous); Related LinksReference community article : https://community.servicenow.com/community?id=community_question&sys_id=69478f29db1cdbc01dcaf3231f961936&view_source=searchResult