Virtual agent chat-icon is randomly changingDescriptionIn a virtual agent session, the chat-icon is changing randomly. This happens for customers using custom branding. The custom icon will initially load but then in the bot response, the icon will change to the default OOB NOW icon.Release or EnvironmentParisCauseThe customer has not set up the VA portal widget to point to the custom branding. ResolutionComplete step 8 of this SN doc: Configure chat branding and the chat menu