Connect Action to create an interaction does not send a card notification to end user in the chat window. - Known Error

Connect Action to create an interaction does not send a card notification to end user in the chat window. Description Connect Action to create an interaction does not send a card notification to end user in the chat window. After the interaction is created, it shows a blank screen.

Steps to Reproduce

User employee instance - spiderman for testing purpose.

1. Impersonate any user to be the end-user. 2. Navigate to this link - https://spiderman.service-now.com/$chat_support.do?queueID=20696d0cdbd29810de2830cc299619db 3. Impersonate Fred Luddy as the agent, and open the connect sidebar 4. Accept the chat. 5. Click on connect action - Create Interaction 6. Submit the record. 7. The screen goes blank & no card is send in the connect chat window. 8. Perform the same operation on Create Incident. You would see that the card is send in the connect chat window. 9. Check the interaction table and you would see the new interaction created.

Expected behavior: The card for the interaction record should be sent in the chat. After submitting the interaction, it should reload the interaction record.

Actual behavior: No interaction card details are sent over in the chat. After submitting the interaction, the screen goes blank.

Workaround There is no workaround for this as this is working as expected and the intended behavior of the platform.