Change the Copy Link action in Knowledge articles when viewed from Agent WorkSpaceSummaryThe OOB Knowledge Portal is /kb. When you click on Copy Link action on Workspace, the URL generated will redirect you to /kb. The landing portal URL can be changed by following the steps below. Steps to follow: Navigate to sys_ux_lib_source_script table.Search for the record with name - sn-component-workspace-knowledgeUnder the script section search for or the keyword - /kb?id=kb_article_view&sysparm_article=You can change the target portal here.Related LinksIt is suggested not to modify the OOB file directly. Also, you will not be able to directly modify the OOB script from the form level. (it will throw an error) as shown below. You need to export the XML of the record, make the changes and then import it back. (you need to clear the sys_id value so that once you import the file back, a new record is created with a new sys_id. The OOB file remains untouched) You can use any XML editor like notepad++ to make the changes.