CMDB Query Builder Results table access restricted to query creatorIssue When a user creates a CMDB Query Builder query, other users with the cmdb_query_builder_read and cmdb_query_builder roles can run the query and view results in a new tab. However, direct access to the CMDB Query Builder Results [cmdb_qb_result_base] table or list is restricted to the user who created the query. Other users cannot view the table or list directly. Release All Cause This is working as designed. The base system ACL cmdb_qb_result_base/read includes a script that restricts read access to the record creator. The script checks whether the current user matches the sys_created_by field on the record. The ACL can be found at: https://.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=3c2d10decbb73200cab07f1b734c9c75 Roles: cmdb_query_buildercmdb_query_builder_read Script: answer = (current.sys_created_by == gs.getUserName()); if (answer) { var fields = current.getFields(); for (var i = 0; i < fields.size() && answer; i++) { var fieldName = fields.get(i).getName(); if (fieldName.startsWith("u_rel_")) { var val = current.getValue(fieldName); var rel = new GlideRecord('cmdb_rel_ci'); rel.get(val); var canRead = rel.canRead(); answer = canRead; } } } Resolution This is working as designed. The base system ACL cmdb_qb_result_base/read includes a script that restricts read access to the record creator. The script checks whether the current user matches the sys_created_by field on the record. The ACL can be found at: https://.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=3c2d10decbb73200cab07f1b734c9c75 Roles: cmdb_query_buildercmdb_query_builder_read Script: answer = (current.sys_created_by == gs.getUserName()); if (answer) { var fields = current.getFields(); for (var i = 0; i < fields.size() && answer; i++) { var fieldName = fields.get(i).getName(); if (fieldName.startsWith("u_rel_")) { var val = current.getValue(fieldName); var rel = new GlideRecord('cmdb_rel_ci'); rel.get(val); var canRead = rel.canRead(); answer = canRead; } } } Related Links Modifying the "Out-Of-The-Box" ACL: "cmdb_qb_result_base/read" will relates to customizations which unfortunately falls outside of the scope of Technical Support. We will handle and manage break-fix issues with the platform and questions regarding expected OOB functionality. If this functionality is extremely important to your business, please understand that you may need to engage Professional Services which can be provided by ServiceNow on a paid engagement or your preferred partner.