ServiceNow Discovery Landing Page

.mce-toc { background-color: #f7f7f7; padding: 10px; border-radius: 5px; border: 1px solid #dedede; width: 50%; min-width: 500px; font-family: verdana, geneva; font-size: 10pt; } Table of contents Overview Discovery Basics Windows Discovery Unix Discovery SNMP Discovery Storage Discovery Troubleshooting Performance Issues Generic Discovery Overview Discovery finds applications and devices on your network and then updates the CMDB with the information it finds.

Discovery is available as a separate subscription from the rest of the Now Platform.

Discovery Basics Understanding Discovery Request Discovery Phases of Discovery Types of discovery Probes, sensors, and patterns IP service affinity Help the help desk Discovery schedules File-based Discovery Discover applications based on fingerprints Discovery properties Discovery classifiers Discovery identifiers Advanced Discovery configuration HTTP device discovery Run discovery through an HTTP or HTTPS REST call Windows Discovery Product Documents

Windows Discovery Windows probes and permissions Windows server cluster discovery Help the Help Desk discovery on Windows Detailed information on products discovered by ITOM Visibility Microsoft Just Enough Administration (JEA) for Discovery Knowledge Base Articles

KB0749612 - Windows classification probe error "The result file can't be fetched because it doesn't exist" KB0866884 - Windows discovery fails with the error - The result file \admin$\temp\psscript_output_xxx-xx-xx-xx-xx.txt can't be fetched because it doesn't exist. KB0866821 - Install date is empty for few softwares installed on Software installations table for Windows Server KB0750818 - Using a Group Managed Service Account (gMSA) for Windows discovery KB0752908 - Finding uptime for Windows servers. KB0864436 - There is a need to roll back Legacy WMI Update Sets to support the new Paris Windows discovery KB0696862 - How to configure non windows administrator account using JEA(Just Enough Administration) for discovery. KB0863171 - Windows server discovery fails with the error - PowerShell path is not specified and cannot be determined from executable search paths KB0859318 - Discovery not creating the relationship between Windows CI and Vcenter instance KB0862594 - The term 'executeWindowsClassify' is not recognized as the name of a cmdlet, function, script file, or operable program KB0854821 - Why Windows discovery is not populating MAC Addresses field on CI form KB0828966 - Discovery Pattern steps running Find command to Windows target can cause high CPU usage and long runnning processes on the target server KB0861245 - In Paris release, Windows - Classify probe fails if credential username is in "user@domain" format instead of "domain\user", error is: New-CimSession : Access is denied KB0861231 - Discovery fails using pattern Windows OS - Servers Error: JAVASCRIPT_CODE_FAILURE: "Caused by error in Ad hoc script 'EvalClosure-Parse the IP DNS names in EVAL' at line 8 KB0860904 - [Paris] Windows ADM Probe is throwing a warning message: "gwmi : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))" when using WINRM KB0860861 - CI relations with empty child is created as part of PrePost processing - Discovery patter - MSSql DB On Windows KB0860604 - Sensor error when processing Windows - Installed Software: The sensor's major version = 5 while its related probe's major version = 4 KB0860580 - Removing customisations of Discovery Windows WMI probes, that had been applied for the changes in Madrid Patch 3/New York KB0753561 - Windows Discovery on Madrid Patch 3 and later - known issues and workarounds KB0749654 - Error calling "C:\Windows\Sysnative\WindowsPowerShell\v1.0\powershell.exe" KB0859388 - Windows discovery sys property: glide.discovery.hostname.case only seems to effect the case of the name field and not the host_name field KB0778397 - Issue with Windows Classify cannot discover Windows KB0857987 - Discovery of Windows Server in a Hyper V cluster failed at Identification with CI Errors 'Insertion failed with error' KB0856259 - From New York, If probe is used for Discovery, the Windows - Identity probe does not mark "Duplicate of" field, and does not create de-duplicate task KB0792677 - Discovery Powershell script blocked by CyclancePROTECT endpoint security KB0856147 - Oracle Database discovery failing with Error - "Windows error code 0x435" [Failing at Exploration Phase] KB0852403 - "The RPC server is unavailable" error while running Windows discovery KB0855480 - Hyper-V Windows Servers with same UUID "00000000-0000-0000-0000-000000000000" causing Identification/Duplicate issue KB0694052 - Why does 'Windows Installed Software' probe throw error "Unhandled Exception: System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.at System.Management.IWbemServices"? KB0826326 - After Windows Discovery is run on the Cluster Node, The Node Value is not getting referenced on the "cmdb_ci_cluster_vip" table for some Cluster Virtual IPs. KB0853085 - Windows - OS Server and Linux Server pattern failing with, Abandoned due to too many errors KB0778183 - Issue with WMI/Powershell: Classify sensor KB0712440 - MSSql DB On Windows Pattern does not create the expected 'Runs::Runs' relationships between the clusterable SQL instances and their Windows cluster. \admin$\temp... can't be fetched because it doesn't exist." href="/kb_view.do?sysparm_article=KB0824543" target="_blank" rel="noopener noreferrer">KB0824543 - Unable to discover Windows server 2019 [error: "The result file \\\admin$\temp... can't be fetched because it doesn't exist. KB0827680 - Discovery unabe to create CI records - Windows - Classify Sensor showing " Illegal access to getter method getPortProbes in class com.snc.discovery.logging.DeviceHistory" error. KB0828020 - PowerShell session leaks running KB0827593 - Post Orlando release, Discovery / Service Mapping fail with Powershell error: - The term '//' is not recognized as the name of a cmdlet, function, script file, or operable program - CommonUtils.psm1 KB0827329 - 3x bad generic Microsoft OIDs starting 1.3.6.1.4.1.311.1.1.3. have been added in Orlando, causing Windows Servers to be re-classified as Computers, Printers or Routers KB0826988 - Windows Servers discovery not moving beyond classification and pattern is not getting triggered KB0826413 - Legacy Windows Discovery WMI Classify fails with "The argument is null or empty" error on Orlando before Patch 2 KB0564341 - Firewall blocking Discovery access to the Windows Server KB0719772 - Why are Duplicate Server CIs created for Hyper-V? (Windows Server + Hyper-V Server) KB0819027 - Orlando: Discovery:Windows server NOT being linked to EC2 CIs KB0694773 - Discovering Hyper-V on Windows 2016 in upgraded instances that use probes and sensors KB0823943 - cmdb_print_queue_instance record is not created during Windows Server discovery KB0823814 - [WMI Collector] PowerShell "MissingExpression" syntax error. When a pattern is running a command on windows, this command can contain PowerShell command that needs to be escaped. KB0823078 - The Windows Server record has OS value as "windows xxxxxx" per the pattern logs but the record in CMDB shows only "windows" KB0822748 - MSSQL DB on Windows fails with Sensor error when processing Horizontal Pattern KB0822268 - 'Select enabled options for oracle DB' step of 'Oracle Option Extension for Windows' Extension Section of 'Oracle DB On Windows' horizontal pattern fails with "ORA-12514: TNS:listener does not currently know of service requested in connect" error KB0821217 - Failed to launch process powershell -ExecutionPolicy error during Discovery KB0815142 - Windows discovery fails with Powershell error KB0749739 - How to make 'Windows OS - Servers' Pattern return Bios Serial number instead of Baseboard Serial number KB0820496 - Discovery does not relate the Windows CI to Azure VM instance KB0819280 - Discovery creating security alerts -"Some antivirus/security software will block Powershell Bypass Execution Policy used by Discovery" KB0817575 - Discovery of Windows devices not working after upgrade to New York release and failing with the error "Could not parse payload as JSON" KB0815888 - "DB2 on Windows" pattern not updating the Name field of DB2 Instance CI KB0816039 - Out of the Box Pattern: MSSql DB On Windows when used with the Microsoft SQL Server Process Classifier failing with null pointer exception. KB0815873 - Windows - AWS Relationship probe might be identified as Malware Ops (Malops) in customer's infrastructure KB0814573 - Windows discovery using WMI fails with - Error evaling C:\Users\dnsadmin\AppData\Local\Temp\GenerateWMIScriptJS_WMI_FetchData6214298325369083622.js: Expected ';' KB0813330 - How to Enable/Test PowerShell Remoting on Windows Host KB0813218 - Basic Troubleshooting related to Windows Management Instrumentation (WMI) KB0812507 - Discovery on Windows server reports serial number not trimmed of white spaces KB0794232 - The WMI Win32_BIOS field on Windows - Amazon EC2 probe does not handle newer Nitro-based Windows hardware types KB0752537 - Differences between Windows PowerShell Discovery and legacy Windows Discovery KB0790999 - Logic in Sensor "Windows - Classify" skips step to assign domain-value to os_domain, resulting blank "OS Domain" field in CI of cmdb_ci_computer class. KB0790930 - Discovery Error on Windows Machine with Powershell 1.0 KB0786226 - Discovery is not populating "Software Installed" data for Windows and Linux machines. KB0789099 - MSSql discovery using pattern 'MSSql DB On Windows' fails when the installation is on drives other than C: KB0747411 - Windows OS - Desktops Pattern is not inserting specified serial number KB0781898 - Why did Discovery create a Windows Server CI for my Laptop/Desktop? KB0786444 - Discovery patterns for Windows requires an identification rule that uses the serial number attribute. KB0786156 - Windows process detection fails with error "Command NeebulaWMI.PutFileUsingAdminShare failed. System.Exception: Failed to create connection. Unable to connect to." KB0784423 - Serial Number field not populated for Hyper-V server which is hosted on a Windows Server KB0782858 - Windows OS - Desktops pattern sensor fails with error Cannot deserialize object KB0782857 - Discovery Tuxedo pattern error : Failed Exploring CI Pattern on Windows Hosts KB0750385 - Discovery populating "model_id" as "Unknown" for Windows servers KB0779837 - Pattern "MSSql DB On Windows" returns wrong SQL version when there are multiple MSSQL installations with different versions running on same host. KB0751599 - WMI discovery of Windows fails with "Error: powershell is required to complete this operation" or "The result file can't be fetched because it doesn't exist" KB0756753 - Help the Help Desk does not classify computer as 'Windows Server' when Discovery plugin is activated KB0744972 - Windows discovery takes a long time to complete or fails when running Windows Classification or Windows Installed Software probes KB0755051 - Discovery: A Windows virtual server discovered both via IP and vCenter could have different RAM values in each CI KB0744451 - [Discovery] Windows servers may fail to discover with error "gwmi : Could not get objects from namespace root\default. Not foundAt **PATH**" KB0753738 - Windows Discovery Error: LaunchWMI : Access is denied. (Exception from HRESULT: 0x80070005(E_ACCESSDENIED)) KB0753501 - Windows - Active Connections probe returns error: Exception calling ".ctor" with "2" argument(s): "Cannot process argument because the value of argument "userName" is not valid. KB0751713 - Windows server and desktop discovery - assigned_to field KB0751502 - WinRM "Windows - Network ARP Table" probe error "invoke-wmimethod : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))" after Madrid upgrade. KB0750860 - Windows discovery and test credential fail with Authorization error KB0750843 - "PowerShellVersionUnsupportedException" error during discovery causes the schedule to hang KB0749614 - Unable to see relationship with windows server CI and underlying AWS EC2 instance when using probes KB0748130 - Windows performance Discovery now requires PowerShell version 2.0 or higher on the Windows target host. KB0748625 - Windows 2016 and later families that are part of a Windows Cluster are not discovering/creating cmdb_ci_win_cluster record KB0748039 - Duplicate cmdb_print_queue_instance records created each time the "Windows - Printers" sensor run KB0747528 - How to get "Windows Security Updates" information from any server through discovery. KB0744968 - How to Discover Windows Services KB0727912 - Windows Desktop Pattern not properly populating the Assigned To KB0727837 - Discovery not updating OS-version for CI class Windows Servers KB0724226 - Windows Server Discovery fails KB0722942 - Windows Classification does not work properly for LTSB versions KB0719785 - Windows Server 2019 is Discovered as a Computer, and Hyper-V discovery will not happen KB0719105 - Powershell does not work when customer has locked down write rights to admin share KB0717974 - Discovery not populating First Discovered and Last Discovered on Windows Cluster CIs KB0717908 - Discovery: Probe cache_results causes Windows - Installed Software to not update software installations for a CI if they have been manually changed or deleted KB0712627 - Duplicated cmdb_ci_disk_partition records created when discovering Windows devices KB0696814 - Testing Windows Credentials Fails KB0695337 - Discovery of Windows servers is not triggering "WMI - Classify" probe even when the WMI port is open. KB0693861 - Windows Installed Software sets an install date with invalid time causing date/time to display the same value for all software installs without timezone consideration KB0692463 - Discovery schedules get canceled with the message "Canceling discovery because max run time window has been exceeded" KB0688431 - Version name is missing for SQL 2014, 2016, 2017 Discovery - when using the "Windows - MSSQL" Probe KB0686260 - Discovery to Windows server didn't detect port 135 in Shazzam input payload KB0683945 - Multiple probes launch during Windows 7 storage discovery KB0683187 - Windows security event (ID 4625) is logged with Discovery KB0596794 - Discovery causes remote PowerShell / WMI error when target machine not in a domain KB0551894 - SFTP Delete fails on Windows SFTP Server KB0549684 - Port Scan Natively Using Powershell Unix Discovery Product Documents

AIX server discovery HPUX discovery Linux discovery Solaris discovery OS/X (Mac) discovery Netware discovery z/OS discovery Knowledge Base Articles

KB0866860 - Linux discovery error "rbash: PATH: readonly variable Exit status: 1" KB0863098 - Unix server discovery fails with error The ChannelOutputStream is closed! KB0862799 - Linux server discovery populating wrong OS version for OS type "Debian GNU/Linux" KB0862792 - Linux server discovery populating wrong OS version KB0860486 - Linux discovery fails in Unix Classification with the error - Name of unclassified CI is 'servername' KB0855610 - A10 Load Balancer getting discovered as Linux Server KB0853563 - "DNS Name for CI" related list is not getting populated for Linux servers KB0853562 - CI IPs related list not getting populated for Linux Server KB0828882 - When Discovering Virtual Solaris servers (LDOM or Zone) the model is incorrectly populated as "SPARC T5-2" which is for physical models. KB0827971 - Linux discovery might fail to retrieve fqdn value if the command localhost -f is not allowed to run on target giving error "Parameter hostname does not contain at least 2 dots, so is not an FQDN:" KB0817725 - how does linux-CPU probe calculate CPU count? KB0695258 - Troubleshooting "unsupported shell" error when discovering UNIX/Linux Servers KB0788298 - Duplicate records and relationships created when discovering solaris serves KB0787427 - Solaris server Discovery failed with IRE errors KB0782270 - Solaris 10 - Issues with "awk" command KB0744907 - Install date is empty for software installed on Linux machines KB0750811 - Unix type os classification failure KB0749968 - Do we discover 'OS Service Pack' for Linux Machines ? KB0748636 - Discovery of UNIX based server failed during classification when invoking uname SSH command KB0746918 - [Discovery] Linux / Unix Server fails generating this error com.snc.automation_common.integration.exceptions.UnknownException KB0727893 - Proper IP address are not getting populated for Linux server which happens to be running Docker engine KB0690040 - Discovery doesn't classify Linux servers, throws Active, couldn't classify KB0622583 - Discovery of CIs and relationships for direct attached and multipath block storage on Linux hosts KB0524388 - Discovery Linux - Disks Probe not Returning any Information for CCISS Presented Disk Devices KB0523430 - Errors generated from Solaris "awk" utility during Discovery SNMP Discovery Product Documents

Network discovery Router and switch discovery Data collected by Discovery on network routers and switches Load balancer discovery IBM WebSphere DataPower discovery Cisco Unified Computing System (UCS)-HD device discovery Dell Remote Assistant Card discovery Knowledge Base Articles

KB0752582 - SNMP discovery Explained KB0598507 - Discovery: Deep Dive - SNMP classification capabilities and properties KB0690284 - F5 Load balancer discovery fails with SNMP v3 credentials even though the correct credential is specified. KB0778343 - Serial Number is empty for some Stacked switches in Discovery KB0694477 - Probe to Pattern Migration: Procedure for switching from probe-based Discovery to pattern-based Discovery KB0855610 - A10 Load Balancer getting discovered as Linux Server KB0713205 - Description field on the "discovery_printer_supplies" table has hex values instead of a string KB0723715 - Disocovery - separate decvice IP's updating same switch device after every discovery. KB0716621 - Discovery of Vyatta Open Source Routers KB0783133 - SQL Server Discovery throwing below error: Unable to load assembly Microsoft.SqlServer.Smo. The SMO library must be installed on the MID Server hostHRESULT: [-2146233087] KB0829931 - Discovery adding 3 trailing spaces to the end of a few Load balancer CI and creates duplicates KB0686016 - Pattern discovery error "Failed to download binary using httpgetbin_adodb.vbs" KB0825440 - Kyocera Printers not responding to OOB sysName OID KB0824632 - How to discover printer name KB0793931 - Switches found using discovery have empty firmware version fields KB0724906 - Router is not getting discovered when "Network Device Exploration" option disabled KB0755296 - SNMP Switch Discovery Schedule- In few cases makes multiple updates on IP address and class fields KB0788045 - Disable data collected on Switch Forwarding Rules from discovery runs KB0754353 - SNMP - Switch probe authentication error and Layer 2 data not collected KB0784178 - Network Switch discovery takes extremely long processing time on step 34.17 "Handle FDB for Cisco" when the switch has thousands of Vlans KB0781036 - How to discover F5 Load Balancer using SSH KB0779871 - CISCO SNMP router / switch - timeout in Classify/ Identification phase - troubleshooting KB0759072 - Pattern based discovery does not detect extra IP Addresses leading to concurrent discoveries and higher DB load KB0748678 - Discovery - MIB information has been loaded to system but won't return any OIDs for SNMP query KB0748765 - What are the Discovery Schedules "All Applications" and "Load Balancer Services" KB0747592 - Turning off Network Device Exploration in the Discovery Configuration Console causes the Network Switch/Router pattern to fail KB0713039 - Download and Install Kubernetes Pattern KB0744463 - Receiving error smbios: failed to load SMBIOS: System does not export an SMBIOS table in Serial Number KB0721406 - IP Firewall devices are updated as IP Router class. This may be the case with other SNMP devices as well. KB0716585 - Unable to upload MIB file in "SNMP MIBs" KB0712617 - Switches have affinity created with unix credentials even when Unix Classify fails KB0712512 - Unable to discover switch or router with Identification engine error KB0696922 - Multiple Servers have wrong "IP Connection::IP connection" with Routers/Switches that are not directly connected KB0693328 - Why did Discovery put my SNMP device in the wrong Table/CI Class? KB0859825 - SNMP Classify times out inconsistently when using a MID server cluster KB0819278 - SNMP Discovery exception : "Cannot deserialize object" KB0794203 - Discovery updates CI name with SNMP sysName instead of DNS Name KB0788324 - Discovery - SNMP credentials having username beyond 32 characters would lead Test Credentials to fail KB0754353 - SNMP - Switch probe authentication error and Layer 2 data not collected KB0695986 - Why Discovery may not return a Serial Number for a SNMP Device KB0761047 - SNMP discovery may fail in classifaction and failing to get the sysObjectID or some OID related information during the classification even though we increase the timeout KB0758402 - How to do snmpv3 get request (or snmp ping) from command line for the linux mid server with noauth, noencrpt (for SNMPV3) credential. KB0745497 - [Discovery - Shazzam] Shazzam not returning/running ports information intermittently (like WMI, ssh, snmp) KB0748756 - Decrypting SNMPv3 packets while using Wireshark - encryptedPDU: privKey Unknown KB0744533 - Loopback interfaces are not discovered on SNMP devices KB0719390 - SNMP discovery fails from discovery schedule but works when running quick discovery KB0713043 - Bulk discovery fails for network devices configured with SNMPv3 Storage Discovery Product Documents

Storage discovery Configure discovery of hosts with attached storage Discovery data collected for storage via a host Storage Discovery via SMI-S and CIM Discovery of storage area networks (SAN) How CIM Discovery works Configure SMI-S Provider for storage Discovery Data collected by Discovery on storage devices Data collected for Veritas Volume Manager on Linux NetApp server discovery Manage large storage payloads in Linux and Solaris Storage discovery examples Pure Storage FlashBlade discovery Knowledge Base Articles

KB0866866 - Discovery of NetApp E Series storage devices KB0862849 - Discovery of IBM SVC storage server is not creating all the relationships KB0855121 - Storage Cluster CI not showing up in Devices table in Discovery Status page KB0860529 - NetApp Storage Discovery Can't connect to device with credentials using HTTPS. Connection refused due to user name and password default rules KB0720477 - Discovery of Storage hosted on Mainframe KB0853483 - Discovery Credential issue-SAN Devices CIM Discovery KB0852512 - Windows Storage Discovery - fc.info requirement in Windows 2016 KB0825468 - Does Discovery support my Storage Device? KB0825455 - HBA Storage information not populated for Windows by Discovery KB0722378 - Troubleshooting HP 3PAR Storage server using cim_query2 KB0745489 - Unable to discover Pure Storage FlashBlades KB0784178 - Network Switch discovery takes extremely long processing time on step 34.17 "Handle FDB for Cisco" when the switch has thousands of Vlans KB0782100 - Test Credential for external storage credentials hangs. KB0717268 - Discovery to NetApp storage did not trigger horizontal pattern KB0696211 - Issue while running discovery for Storage Devices using Compellent CIM server (e.g. Dell Storage Center) KB0691883 - Linux Server Discovery Failed: Pattern name: Linux Server. Storage.bash (Problem writing temporary file: Unable to create temporary file) KB0622583 - Discovery of CIs and relationships for direct attached and multipath block storage on Linux hosts KB0523317 - Storage device discovery using ServiceNow Discovery Troubleshooting Knowledge Base Articles

KB0535234 - Troubleshooting the Shazzam phase in Discovery KB0639934 - Discovery CIM and Storage Troubleshooting Flow KB0657528 - Credentials/Permissions troubleshooting on Discovery, Service Mapping, Orchestration KB0535240 - Troubleshooting the Exploration Phase in Discovery KB0535238 - Troubleshooting the Identification Phase in Discovery KB0535236 - Troubleshooting the Classification Phase in Discovery KB0535181 - Troubleshooting a failed Discovery KB0793238 - Find ECC Queue records durations for a Discovery Status Performance Issues Knowledge Base Articles

KB0553056 - Discovery Performance | Troubleshooting KB0831273 - High number of Insert / Delete operation in the discovery_cloud_temp_results table impacts system performance. KB0853010 - "cleanUpCachedDiscoveryResults" results in performance issue during "Expired Rollback Contexts" because of too much "discovery_cloud_temp_results" data. KB0832777 - Nutanix discovery spawning excessive discovery threads that can lead to performance degradation and login timeouts KB0824447 - WMI probes like Windows - Installed Software impact MID Server performance and may timeout - When converting the $results to JSON in WMIFetch.psm1 lot of memory is consumed on the MID Server host KB0822309 - Potential performance issues due to excessive sys_metadata or sys_update_xml records for discovery_range_item_ip records KB0818379 - Nutanix VM event base discovery causing instance performance degradation KB0719246 - Why installing Multiple MID Servers on the same host may speed up Discovery performance (1 Shazzam job per MID Server limitation) KB0751304 - Performance issues with Discovery Error Instance Cleanup job KB0750338 - Running discovery schedule using MID Server cluster takes less time however implementing the same schedule using Behaviors is taking more time there by affecting performance KB0621168 - Large number of rows in the Discovery Log [discovery_log] and TCP Connection [cmdb_tcp] tables can cause performance issues during an upgrade KB0610485 - Discovery processing can be cancelled (using memory.watcher) or cause severe performance issues due to high memory consumption Generic Discovery Knowledge Base Articles

KB0727957 - Bad line in lsof output error KB0866864 - Discover Now related link button giving error message "Could not redirect to Discovery status" KB0867410 - Append host name to cmdb_ci_app_server_websphere records KB0867120 - Serverless Discovery Schedule Setup error: The element type "br" must be terminated by the matching end-tag " ". KB0787373 - Creating ACLs to allow users with roles other than Admin role to view Identification Simulation results KB0783697 - Issue with Open Shift and discovery - IRE Issues complaining about duplicates. KB0748156 - Multiple CIs incorrectly updated with the same name. KB0866896 - Test Credential fails with the error - "Invalid Target" KB0794128 - Display field effects on Discovery and SCCM integration KB0825138 - Discovery of any CI fails with "Could not redirect to Discovery status" error when clicking on Discover Now UI action from Discovery Schedule KB0864729 - Tracked configuration file empty file content KB0751615 - Discovery of device fails with error "Relation and/or reference table is not a known CI Type" KB0752481 - Discovery status created with an empty scheduled job field and Discover field is set to subnet KB0746251 - Shazzam probe causing node to run out of memory due to payload size. KB0813951 - Horizontal Discovery Log HTML links are not found in Discovery Status. KB0863778 - New Shazzam outputs are getting created from the previous Shazzam input and are stuck in processing in ecc_queue KB0863918 - Horizontal Discovery does not add items to the CMDB KB0863873 - Discovery permission to write on Admin$ or /tmp directories KB0863791 - Number of Targeted IPs in Discovery Home is changing between runs of a discovery schedule KB0683837 - Discovery of Layer 2 Network Connectivity (Physical Connections) KB0862801 - Discovery is failing for HYPERV servers during output payload processing. KB0784531 - The "Test Account" which validates Google API credential failed with error code 403 Forbidden KB0858333 - Certificate discovery Questions KB0858456 - How does the "CPU Manufacturer" information get updated in a CI after discovery? KB0860637 - Restricted read access to cmdb_ci_appl and cmdb_ci_group tables after installing Certificate Management plugin KB0860472 - ONTAP NetApp Discovery fails in payload processing step with Identification errors KB0723691 - How Discovery Node Licenses consumed are calculated. KB0782125 - Microsoft JEA Profiles for Discovery KB0821466 - ip_address is a broadcast address. Aborting discovery KB0860104 - CI Getting discovered with a different name each time, CI name gets changed on scheduled discovery KB0779049 - Discovery error - Script error in sensor: java.lang.IllegalArgumentException: pAddx is an integer, but not between 1 and 30! KB0859470 - Discovery Schedules not working after upgrading to Orlando with "Too Many IPs Excluded" error KB0749929 - Discovery Schedule Optimizer KB0858191 - Kubernetes discovery not able to parse node KB0856433 - Why to add * to trusted hosts when servers are in domain and RM commands are executed when running manually ? KB0687602 - Discovery Device IP Address KB0853720 - Unable to find script(s) specified in parameters. Make sure the script(s) associated with probe are passed down properly. KB0853683 - Discovery creates duplicate records in each discovery schedule. KB0783518 - Deleting Orphaned Records using Javascript KB0855614 - Control the location of "get_process_info.exe" on servers KB0855354 - Discovery error "Could not redirect to Discovery status." KB0854392 - JEA Discovery classify probe error 'Cannot read property "0" from undefined' KB0854388 - WinRM discovery error "WinRM cannot complete the operation" KB0690934 - Error: NdlException: error loading ndl KB0745705 - Possible ways using which a CI discovery can be triggered. KB0853599 - Discovery Schedule does not complete, WMI: Classify input ecc stuck in "ready" state KB0725879 - State field on discovery status record says "Completed" even though the schedule is still running KB0725752 - Discovery Test Credential Error "Module Credentials could not be found" KB0694051 - Why does discovery change the model id of a discovered CI from blank to unknown? KB0719157 - When Discovery always completes with only Shazzam probes fired in ECC KB0753041 - Discovery authentication using Kerberos vs. NTLM KB0852840 - Out of box support for the discovery of Amazon WorkSpaces KB0827994 - Certificate Management - Discovery KB0852373 - Out of the box Discovery Dashboard homepage layout does not fit in the screen, the width of the widgets are overflowing KB0814018 - Discovery is failing with 'Missing Classification Information' message. KB0832864 - [Discovery] Kubernetes Discovery fails with error 401 - Invalid username/password combo KB0829998 - Issues with Red Hat Virtualization discovery (RHV) KB0831297 - Discovery FAQ's and Basis Queries Answered KB0723549 - How to repair Discovery Credentials not accessible after clone KB0719158 - Discovery Credentials - Orphaned cause "SEVERE *** ERROR *** An error occurred while decrypting credentials from instance" KB0830782 - Discovery schedules stopped working and getting canceled KB0829831 - Discovery not setting value of CPU core count, CPU count, Disk space (GB),OS Domain fields on the CI Record. KB0830789 - [Discovery] Discovery of few devcies may fail in classification with an Error : "Cannot read property "0" from undefined" KB0830551 - Discovery of Remote Workers' hardware during lockdown KB0821621 - Empty records getting created in alm_asset table when discovery is run on CI. KB0822767 - ADM Enhanced probe not working according to configured settings KB0725605 - Discovery identification fails with error: Abandoned due to too many errors KB0829053 - Discovery schedule behaving differently when left to run as per the schedule and when ran using Discover Now UI action. KB0828945 - How to find out if a device/software/service is discovered by Discovery KB0746313 - Rule entry under cmdb_ci_hardware identifier using non-existent table is ignored during identification! KB0827972 - Are Polycom devices supported? KB0827799 - Discovery and IPv6 KB0696156 - Identification DUPLICATE_PAYLOAD_RECORDS error KB0750371 - Discovery no longer working correctly after installing Madrid Patch 3 KB0718627 - Duplicate CIs get created as Discovery fails to identify serial numbers brought by SCCM KB0826601 - Credential less discovery only for Service Mapping KB0748609 - Discovery.device.complete events take a long time to process which causes the event queue to be backed up KB0825704 - Ansible Discovery KB0825476 - Error: 18456, Severity: 14, State: 5.Login failed for user 'domain\user'. Reason: Could not find a login matching the name provided. KB0825446 - Discovery out of the box support for Cyber Ark integration with Servicenow KB0824541 - Incorrect vmWare Tags being discovered and populated in the cmdb_key_value. KB0824128 - Business Rules that delete cmdb_rel_ci records can cause Mutex Deadlocks on Multipage Discovery scans KB0823354 - How to identify the uniqueness of record in IBM HMC Processor Pools were the names are similar. KB0823073 - Isuses with Kubernetes Discovery - In payload invalid data source [Manual Entry] exist KB0821406 - Available filter / condition options when creating Process Classification KB0820474 - sys_updated_on field not updated on CI discovery KB0695928 - Discovery Cancellation Process Overview KB0819271 - Nutanix Acropolis discovery error "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed" KB0819617 - Getting Required attribute is missing in the discovery logs even after setting "glide.required.attribute.enabled" to false. KB0819253 - Error during classify stage: ksh: lshmc: not found - Exit status: 127 KB0818978 - When trying to perform Discovery on demand it throws error "Can not redirect to Discovery Status" KB0818242 - Manufacturer flag on core_company records inserted by discovery KB0817993 - Discovery is not updating CI software versions after discovery KB0817934 - Orlando documentation for Active Directory Domain Controller discovery is insuffcient. KB0817711 - IP's are not discovered if XML shows encryption against fields used in discovery process such as IP and serial number KB0817587 - Intermittent Slow Disovery / Discovery Schedule getting cancelled due to CyberArk credential access issue KB0723079 - CMDB Identification Error: Missing mandatory field KB0817404 - Discovery unable to update IP Address on a CI when using 10.X.X.X series. KB0815788 - HAPROXY Discovery: Cannot locate config file: /etc/haproxy/haproxy.cfg KB0815401 - "sudo lsof -iTCP -n -P -F pcnfT" command does not run successfully when doing discovery KB0814695 - Receiving error message when trying to install NMap from the Instance: "error: Unable to install Nmap. the Nmap version is not specified" KB0813070 - Slow queries from "Error Manager - Update Counters" KB0812249 - Discovery error CI Reclassification not allowed KB0793513 - Discovery does not populate Serial number on Server records. KB0748828 - Duplicate entry for key 'PRIMARY' on Insert of a CMDB CI when the Computer/Server being inserted is Virtual KB0789792 - The error category shows empty in Discovery Home page KB0789220 - Discovery updating same CI with different serial number and IP address instead of creating new CI. KB0724366 - "IS Virtual" attribute is not getting updated for virtual machine instance KB0790996 - Discovery - Replaceable file parameter doesn't exist KB0791120 - Error - Module ExecuteRemote could not be found when performing a Test credentials KB0788805 - Discovery updating "assigned_to" field on CIs KB0788801 - Multiple discovery jobs hanging and then exceeding max time KB0787292 - Server is not discovered as a guest VM and no Virtualized by relationships are created KB0787233 - Discovery Credential Encryption KB0787098 - Discover IBM HMC server return "Active, couldn't classify" KB0782133 - Discovery creates large number of duplicate records. KB0784997 - Processes with name "Service on port" created by discovery. KB0785209 - Discovery HTTPClassiProbe error "response length is larger than 4000 characters" KB0784204 - Discovery schedules are running under sub prod instance while they are set to false KB0784203 - Discovery schedules run even if the state is set to false post clone process KB0783440 - Discovery throws Shazzam error: [code]Sensor error when processing Shazzam: InternalError: Cannot convert NaN to java.lang.Integer (sys_script_include.4b231fc3c3727200e412bea192d3ae3c.script; line 44) KB0783185 - Layer 2 Discovery : Neighbor interface data not populated in the Discovery Device Neighbors table KB0783127 - Test failed: Custom operation Nutanix API Query failed to execute script due to script error: JAVASCRIPT_CODE_FAILURE: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKI KB0783025 - Discovery failing on Error: Missing expression after unary operator KB0781997 - Discovery is not working properly after Madrid Upgrade, CI's not getting updated KB0779936 - PCF Discovery error "No containment or hosting rules defined for dependent class [cmdb_ci_pcf_space_instance]" KB0781699 - Discovery status record will never set to complete. In Discovery Status "Started" number has highter value than "Completed" value. KB0781910 - 'Discover now' UI link when clicked under Discovery Schedule, a pop-up get stuck in "Starting Discovery" KB0782222 - How-To: Enforcing device validation between Classification and Identification probes KB0759309 - Discovery updates CI of "name" field with FQDN and "ip_address" field with WLAN IP KB0749017 - Discovery schedules stuck in "Starting" state KB0782058 - Possible reasons to explain why a CI name is not updating correctly even though the correct name is in the payload. KB0781924 - Discovery fails at insertion into CMDB but crosses lookup for the identifiers. KB0781882 - Help the Helpdesk displays errror: Error executing getMachine(): Unable to set property 'nodeValue' of undefined or null reference. KB0754395 - Discovery failing to set DNS Domain values on some CI records KB0781697 - Hardware Management Console(HMC) discovery is failing with an error "HSCL350B The user does not have the appropriate authority". KB0780201 - Solution for maintaing a large list of exclusion IP Addresses for Discovery KB0779034 - If existing CI has a Network Adapter on "Absent" status, it wouldn't get flip back to "Installed" status after Discovery pickup Active Interface. KB0780724 - "No sensors defined" error for ecc queue input KB0779839 - Domain name not included in CI name even after setting discovery property "glide.discovery.hostname.include_domain" KB0779414 - Every time a discovery is run the following information messages appear in the log "*** Warning: DiscoveryPortProbe could not find the list it's looking for in discovery_port_probe". KB0779361 - Nutanix Discovery: Script error in sensor: java.lang.IllegalArgumentException: Cannot deserialize object KB0779103 - Discovery removes values from description field although payload has an empty value KB0778451 - Layer 2 relationships are not visible under CI Relations Formatter on the CI form KB0723716 - Discovery Error - You cannot call a method on a null-valued expression. KB0694048 - How to re-run Discovery Sensors with the original input data, but on another instance KB0694618 - Resolving "Unable to verify Nmap installed version" errors KB0749673 - Discovery schedule is not working in instance when running through Discover Now KB0748764 - CI record created with name "empty" and pointing to a sys_id "undefined" KB0720485 - Discovery Error: The requested name is valid, but no data of the requested type was found KB0758920 - Encryption Context error causes discovery to fail KB0758421 - How to disable Layer 2 or Layer 3 discovery KB0748298 - Duplicate Next Hop Routing Rule entries KB0755747 - Is it possible, out of box, to enable Discovery to update the operational status of retired CIs to "Operational" status if they get discovered by the discovery process again? KB0727271 - When discovery/Identification engine creates new CI or updates existing one KB0720663 - Server Discovery - No Mem or CPU data returned due to snc_payload_processed KB0754405 - launchWMI : Access is denied after upgrade to Madrid patch 3 KB0754362 - Discovery error message 'Script error in sensor: ReferenceError: "related_data" is not defined.' KB0754390 - Invalid Serial Number field populated for HPE Proliant Gen 10 servers KB0754380 - Discovery throws error in classification state KB0754359 - Discovery Error "Script error while attempting to launch Shazzam undefined" KB0753736 - Discovery IP Range Excludes: Exclude too more IPs than configured KB0752577 - The term 'executeRemote' is not recognized as the name of a cmdlet, function, script file, or operable program while running discovery. KB0752229 - Credential ID field and External Credentials checkbox is not shown on the Credential form after enabling the External Credentials Store plugin (com.snc.discovery.external_credentials) KB0751272 - Discovery updating the old decommissioned Non operational status CI KB0750679 - Discovery incorrect classification order KB0748763 - Multi-Match Error for serial number KB0750619 - Discovery updates the older Hostname while the IP is reused. KB0750528 - Discovery Sensor error when processing Shazzam: InternalError: Cannot convert NaN to java.lang.Integer \admin$\temp\file_name.txt: The process cannot access the file '\\ \admin$\temp\file_name.txt' because it is being used by another process." href="/kb_view.do?sysparm_article=KB0743782" target="_blank" rel="noopener noreferrer">KB0743782 - Discovery throws errors: Cannot remove item \\\admin$\temp\file_name.txt: The process cannot access the file '\\\admin$\temp\file_name.txt' because it is being used by another process. KB0749472 - Discovery Behavior : Does not trigger any other probes except for Shazzam. KB0749181 - Discovery logs failing schedules with error "Parameter 'password' may not be null!" KB0693958 - Why does Discovery not create a certain service/process configuration item like tomcat or IIS ? KB0749073 - Process Classification for WebSphere not triggering during discovery while using enhanced ADM probe. KB0745208 - Duplicate Runs On :: Runs relationships created between the Application CI and the Host server during each run of Discovery KB0749011 - Discovery of Nutanix system returns "Refer to prism" for Serial Number attribute KB0748832 - Discovery FQDN and dns_name fields KB0748588 - Credentialless discovery not triggered KB0748487 - What would be the impact on stopping Discovery on CI classes? KB0748222 - Excluding IP Address/Ranges from Discovery Schedule KB0747675 - Citrix Application Icon discovery KB0747647 - Error: Delete flow aborted due to invalid snapshot payload KB0747580 - Understanding Discovery Probe Results Cache KB0728408 - SCCM server discovery issue KB0745579 - SAP HANA DB identifier not working as expected when it see multiple running processes 'hdbindexserver' on the same server KB0745575 - Add new lookup table for Identification Identifier Rules KB0745467 - How to enable Discovery - Multipage payload parallel processing KB0745368 - Discovery does not update the Name of the CI even though there is New Name in the payload KB0744467 - Help the help desk ECC Queue not generated on running discovery.hta KB0726469 - UCS-HD Discovery fails with error 551 and 555 KB0745013 - EMC Isilon discovery REST GET method returns nothing KB0744965 - Serial Number Valid Field KB0744540 - The CI hostname keeps changing or CI record seems to be merging KB0744463 - Receiving error smbios: failed to load SMBIOS: System does not export an SMBIOS table in Serial Number KB0743700 - How to check to see if you have access to install.service-now.com KB0743050 - Discovery not able to populate "install_directory" for Tomcat instances while using probes KB0720635 - Discovery sensor throws an Error as "Discovery Sensor error : Transaction cancelled:maximum execution time exceeded" KB0728378 - Help the Help Desk discovery.hta not uploading into Instance KB0728008 - Why is the IP address getting flipped when running discovery? KB0727906 - Disk Information not populated by Help the Help Desk KB0727876 - [Discovery] How to populate the company field on the CI form during the discovery. KB0727769 - Duplicate models are getting created by Discovery and SCCM KB0726934 - Sensor error when processing Shazzam: InternalError: Cannot convert NaN to java.lang.Integer KB0726458 - Assigned To field is not populating for Computer records. KB0726258 - How To Turn Off Discovery Schedules or Stop Active Discoveries KB0725785 - Invalid username/password error during EMC Isilon discovery KB0725751 - CMDB dependency view doesn't show all relationships KB0696858 - How does Discovery calculate CPU Count/CPU Core Count KB0725092 - In payload invalid data source [CredentiallessDiscovery] exist. You need to provide a valid choice value from field [discovery_source] in table [cmdb_ci] KB0724533 - Discovery schedules taking longer time when using External credentials(CyberArk) KB0724409 - After cloning Discovery is failing with Classify CI KB0723579 - SEVERE *** ERROR *** The specified credential '.' does not exist in the specified vault KB0722836 - why do I recieve error "STDERR: gwmi : No such interface supported" in discover log? KB0722473 - [Discovery-Shazzam] Warning "The following protocols have been disabled via the Configuration Console and will not be scanned by Shazzam: XXXXX" KB0722330 - Can hthd_user role be used to create and update ECC queue KB0718109 - Discovery is not updating the CI data after horizontal discovery KB0717362 - Why do I get "no sensor defined" error in Discovery log although the Discovery probe has a sensor defined? KB0717355 - Discovery fails with identification error "MULTIPLE_DEPENDENCIES Found multiple dependent relation item" KB0696924 - CI Identifiers do not allow adding reference identifier fields as a criterion attribute(s). KB0713545 - Docker discovery isn't working. KB0716604 - [ECC Queue] Syslog probe related ECC Input entries remains in Ready state. KB0714355 - Active Directory Domain Controller tab is empty KB0714757 - Discovery is not working with Shazzam having empty values in the port_probe_spec parameter KB0714680 - Setting up a txt file as an External Credential Store KB0714693 - dns_domain is not being populated for some CIs KB0713211 - WMI-Classify fails with error "Could not get objects from namespace root\default" Properties page?" href="/kb_view.do?sysparm_article=KB0713206" target="_blank" rel="noopener noreferrer">KB0713206 - How can I add the property to the "glide.discovery.use_cmdb_identifiers" to the Discovery Definition > Properties page? KB0712620 - Commands with sudo fail even when they are included in sudoers file KB0712406 - Discovery causing high cpu levels with running process wsmprovhost.exe KB0696921 - Discovery schedules are taking longer than normal KB0696910 - Inconsistent IBM DataPower Discovery KB0696843 - After discovery plugin activation, Configuration Console is not loading as expected KB0696818 - Discovery job stuck in loop and starting state KB0696614 - Starting step: Merge proc_mount and file systems KB0690953 - Devices are getting discovered with wrong Model KB0690885 - Discovery failed with exceptions: java.lang.IllegalArgumentException: Missing required parameter ip_address KB0696691 - Discovery Process Classifier Filter is Case Sensitive KB0696646 - Discovery Schedule not started KB0696115 - Credential-less discovery runs even though it should not KB0696096 - Why are the Software Installations for my Server not populated after activating Software Asset Management KB0696051 - "Discover Now" is using the "wrong" IP address KB0696039 - Discovery of Wireless Access Points (WAP) KB0694512 - On insert business rules do not run on cmdb_rel_ci (CI Relationships) table after discovery KB0623724 - CMDB identification error: Missing required attribute: 'attribute_name' KB0695192 - CI discovered once change is closed KB0695180 - Discovery - OS Security Patches or Hotfix are not discovered KB0694690 - install_count field on the cmdb_ci_spkg records is not equal to number of records on 'Installed On' related list KB0694749 - Discovery error: Multiple paths leading to the same destination KB0693876 - I run a Discovery scan on a computer with the MAC OS and got an "TCP connection dropped" error in the Discovery log KB0693238 - How to analyse Discovery Sensor runtime using ECC Queue records and Excel KB0692463 - Discovery schedules get canceled with the message "Canceling discovery because max run time window has been exceeded" KB0692054 - Instance is flooded with Discovery Jobs (Discovery Status) - Multiple jobs per schedule. KB0688226 - All Application CI of a particular type changed names (example: Weblogic CIs) KB0687626 - Enable JSON coding of Shazzam payloads for upgraded instances to prevent out of memory issues KB0539839 - Discovery error messages . Already at maximum number of active 'Scheduled' invocations (3) for a given schedule"" href="/kb_view.do?sysparm_article=KB0623510" target="_blank" rel="noopener noreferrer">KB0623510 - Discovery logs show "Canceled discovery of . Already at maximum number of active 'Scheduled' invocations (3) for a given schedule" KB0565052 - Multiple VM instances or VM templates can be mapped to the same configuration item (CI) record KB0551523 - Selecting the right IP address for devices with multiple IP addresses KB0549380 - Run DiscoverNow from a script using multiple IP addresses KB0549372 - Hyper-V machines mistakenly categorized as physical upon discovery KB0547844 - Discovery - Evaluating the no sensors defined message KB0547834 - Discovery - Evaluating the sensor error message KB0536640 - Help The Help Desk Login script pointing to the wrong instance