Guest user can create a conversation for logged-in user if user logs out with the chat window open - Known Error

Guest user can create a conversation for logged-in user if user logs out with the chat window open Description A guest user can create a conversation for a logged-in user if the user logs out with the chat window open.

Steps to Reproduce

In an affected instance:

Navigate to the web client and start and finish a chat, leaving the chat window open. Open another tab in the same browser window and log out. Navigate back to the browser tab with the chat window open in step 2 and click + to start a new conversation. The chat window is stuck and a conversation is created with the logged-in user's consumer account. An interaction is created with open_for as Guest.

Workaround This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.