How to get Email Object variables from received emails to use with inbound actions logicSummaryIn some cases administrators require to use different values from received messages in an inbound action. Different "Global" email object variables exist when received messagesare processed in an Inbound action. These object variables can be used for the desired inbound actions.ReleaseAll.InstructionsExamples of email object variables: email.toContains a comma-separated list of email addresses in the To: and Cc: boxes.email.directContains a comma-separated list of email addresses in the To: box.email.copiedContains a comma-separated list of email addresses in the Cc: box.email.body_textContains the body of the email as a plain text string.email.body_htmlContains the body of the email as an HTML string.email.fromContains an email address that depends on the following conditions: If the address listed in the email Headers field matches an existing user's Email address, this variable contains the user's email address.If the address listed in the email Headers field does not match an existing user's Email address, this variable contains the address listed in the email Headers field. email.from_sys_idContains the Sys ID of the user who sent the email to the instance.email.origemailContains the address of the email sender as listed in the email Headers field.email.subjectContains the subject of the email as a plain text string.email.recipientsContains a comma-separated list of recipient addresses as a plain text string.email.recipients_arrayContains the recipient addresses as an array.email.content_typeContains the MIME content type of the email (for example,text/plain; charset="us-ascii" or text/html; charset="us-ascii").email.headersContains details about the sender, route, and receiver as a plain text string in the format of the sending email client.email.importanceContains an indication from the sender about how important a message is. The value can be High, Low, or empty.Related LinksAccessing email object variables