Multiple "It seems you have left the conversation." messages are seen in Slack when the timeout occurs. - Known Error

Multiple "It seems you have left the conversation." messages are seen in Slack when the timeout occurs. Description We see the message below multiple times in Slack when the time out occurs for the current user.

"It seems you have left the conversation."

Please see the screenshot below:

Steps to Reproduce

1- Integrate your Paris instance with your Slack account. See the documentation below via the URL below:

https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/virtual-agent/task/install-va-integrations.html#uninstall-virtual-agent-slack

2- To test the issue easily without losing time, please set the "com.glide.cs.conversation_idle_timeout" system property to 60 seconds so that your session can be timed out after a minute

3- Please change the settings of the "Time Out Abandoned VA Conversations" scheduled job and execute that periodically every minute. 4- Start a conversation with the virtual agent on Slack and then do not interact with it over a minute. 5- You will get the message below which is expected but multiple times:

"It seems you have left the conversation."

Actual Behaviour: The "It seems you have left the conversation." is repeated multiple times

Expected BehaviourL The message should be received just once.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.