Secureworks Ticket Ingestion Integration for Security Incident responseIssue This KB documents 2 issues records ignored if state is pendingduplicate security incident created if corresponding Secureworks ticket import records are deleted in the system automatically after 7 days due to the default clean up policy for all the import records.CauseRecords Ignored if state is pending The 'details' field of the ticket in the payload for the Non working sample contains an ISO timestamp along with the other text details. Since there is ISO date present, the parsing logic is trying to convert the details field into valid date object in Javascript. Since details field also has other text along with the ISO date, parsing is getting failed and resulting into an 'Invalid Date' error. Duplicate Security Incident Currently we do not check if there is an existing ticket task for a secureworks ticket if the import entry has been automatically deleted by the clean up policyResolutionRecords Ignored if state is pending The 'details' field of the ticket in the payload for the Non working sample contains an ISO timestamp along with the other text details. Since there is ISO date present, the parsing logic is trying to convert the details field into valid date object in Javascript. Since details field also has other text along with the ISO date, parsing is getting failed and resulting into an 'Invalid Date' error.For the workaround,1. Navigate to the Script Include 'SecureworksUtils'2. Go to line number 936 and replace the function body 'isIsoDate' with the below script as mentioned: isIsoDate: function (str) {if (!/\d{4}-\d{2}-\d{2}T\d{2}:\d{2}:\d{2}.\d{3}Z/.test(str))return false;try {var d = new Date(str);return d.toISOString()===str;}catch(ex) {return false; /* Invalid Date if parsing of date fails */}}, Duplicate Security Incident Navigate to same script include file 'SecureworksUtils' and replace the line 521 if (!self._checkIfTicketExists(ticketId) {with the below script:if (!self._checkIfTicketExists(ticketId) && !self._checkIfTaskExists(ticketId)) {Related LinksPRB1453171 has been created for this issue