How to send an email to an instance in table formatSummaryThe format and grid lines are lost in the case when an email is received into the instance and creates a Case with a table in it. InstructionsAs illustrated in the screenshot below, open the incident, go to Layout Configuration, and then create a Test Note (here I use test note you can use any name you want). When finished, select Add and Save.Now open the inbound action and add the below code as shown in the below screen shot and save it. current.test_notes = '[code]' + email.body_html + '[\code]'; Now send an Email with a table in the body of the Email.Open the incident after it has been generated in the instance and add the test notes, initially created as shown below. After adding, you can view the table in the email's format, as shown below.