System tags not getting attached to list view, the sys_id is attached instead - Known Error

System tags not getting attached to list view, the sys_id is attached instead Description System tags not getting attached to list view, the sys_id is attached instead

Tags created with special characters and strings (sys_ID) while trying to assign in the list view.

Steps to Reproduce

In an affected instance:

Navigate to the tags list: label.list Create a new tag where Viewable By is Groups and Users , name it, for example, "testnow" Impersonate one of the users who are present in any of the groups that we added while creating the new tag Open a change from change_request.list Right-click and select Assign Tag Select More select the newly added tag "testnow" Expected behavior : The tag should be present with the name we gave it: "testnow"

Actual behavior : The tags created with special characters and strings (sys_id)

Workaround We haven't been able to confirm this issue. If you think you are affected, please contact ServiceNow Technical Support and provide detailed steps to reproduce, or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.