In Service Portal, Approver user is not able to add comments when approving RITMsIssue User with the approver_user role is unable to add comments to RITMs in Service Portal. Page and widgets are OOB. CauseWrite ACLs on sc_req_item or sc_req_item.comments are restricting the users to add comments.ResolutionAdd the required role to the user in order to write in the sc_req_item.comments field, or create a new write ACL based on the user roles.