The csp portal redirects users to the nav page after logging in - Support and Troubleshooting

The csp portal redirects users to the nav page after logging in Issue The /csp portal redirects users to the nav page after logging in instead of /csp.

Cause 1. System properties are missed

2. The OOB login widget for the /csp was customized.

Resolution 1. Ensure the following system properties are set:

glide.entry.page.script new SPEntryPage().getLoginURL()

glide.entry.first.page.script new SPEntryPage().getFirstPageURL();

2.Ensure you are using the OOB pcsm_login page

3. Review the OOB SPEntrypage script include, users can be redirected to outside Service Portal: sys_script_include.do?sys_id=3647c37253221200b0b0547cedc587fd

For more information about this, please review the following KB: https://support.servicenow.com/kb_view.do?sysparm_article=KB0747432 https://support.servicenow.com/kb_view.do?sysparm_article=KB0746730