HR Case Descriptions not populating with cases that have Record Producer variables after upgrade to Orlando


After upgrading to Orlando from Madrid Human Resources Cases no longer display the description from the Record Producer variables including MRVS's. 

The issues impacts business when approvals are sent for Human Resources Cases the approvers can not see the details of the cases.

Steps to reproduce:

View a list of "OT Exempt Request" cases or any HR Service

Select any case submitted after the upgrade.

The Description field is blank even though the associated scripts are called to populate it.

The description is filled in via a script include called sn_hr_core.hr_ServicesUtil.

Release or Environment



The customers' custom hr_utils script include is missing new functions.  The script include displays errors and prevents the code from finishing to populate the description.


Restore the hr_Utils script include to the most current OOTB version.