Dynamic translation does not work properly on a field with more than one languageIssue A field contains text in more than one language, for example English and Chinese. When the translate button is selected, the message "This content is written in your preferred language. No need to translate." appears, even though part of the text is in another language. The Chinese part of the text is not translated. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Resolution The external translation service provider detects the language of a given text. How the language is determined varies from one translation service to another. ServiceNow has no role in this detection and has no control over how the translation service detects the language or translates the text. A translation service usually detects only one language for a text, even when the text contains two different languages. If the detected language is the same as the user preferred language, the message No need to translate appears. Tests with different third-party translation providers, calling the translation APIs directly from an independent REST client, produced the following observations: Microsoft: Detects the text as English, hence cannot not translate (when user's preferred language is set to English)IBM: Unable to identify the source language, hence cannot translateGoogle: Should detect the language as the second one present in the text, hence should translate successfully