<h2>Referencing Software installs and Software models on Incident, Change and Problem records</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Summary</h3><section><ul style="list-style-position: inside;"><li>Software installation record "cmdb_sam_sw_install" cannot be referenced directly on Incident, Change, and Problem records using the out of the box "Configuration Item" field</li><li>The field "configuration item" that is currently present on the task table, references the "cmdb_ci" table and since "cmdb_sam_sw_install" is a standalone table, and does not extend cmdb_ci, these records cannot be referenced on Incident, Problem, and Change tables.</li></ul></section></div><div ><h3 >Instructions</h3><section><ul style="list-style-position: inside;"><li>According to our current data model, we recommend that the best practice is the Incident/Problem/Change references the hardware/device on which the affected software is installed rather than the software installation record itself</li><li>For referencing a software install record or a model record from cmdb_model table, a custom reference field can be created on the task table, that will reference from cmdb_sam_sw_install and cmdb_model table</li></ul></section></div></article></div>