HR (Human Resources) Case Transfer returning Transfer type nullSummaryWhen transferring an HR case to another HR service, we are redirected to the 'Transfer Case' ui_page which has a Transfer type drop-down list with no values or null in it Instructions1. We can check if any of the Script includes mentioned below are customized and test by reverting them to OOB (out of box): hr_TransferCaseReclassifyCaseTransferStandardCaseTransferHRSecurityUtils https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/concept/reclassify-hr-case.html2. Check if UI (user interface) Page 'Transfer Case' is customized3. If everything is OOB, Navigate to HR Administration > Transfer Case Configuration Check if Standard Transfer Case Configuration is de-activated. If yes, the issue is related to KB0856404 (must be logged into NowSupport to view)4. Check for script include: HRSecurityUtils has the below script updated getNextObjNumberPadded: function(tableName){ return new global.NumberManager(tableName).getNextObjNumberPadded(); }, 5. Please refer to the below KB for more information https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123984