Virtual Agent agent not available not showing correct messageIssue I have updated the agent "Not available" message on the Chat Queue UI . However, is still displaying the old message when going to Chat in Service PortalReleaseConfirmed on OrlandoCauseMake sure to set the "No Agents Available message" in Chat Setup will display for all queues:https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/live-agent/task/configure-live-agent.html No Agents Available Message that users see when a live agent is not available. For example: "No agents are available at the moment. Please try again later."Note: You can define only one agent availability message, which is displayed for all the queues in your instance. Setting the "Not available" in a chat queue will only display when opening a chat queue directly ResolutionIn the filter navigator go to Collaboration -> Chat Setup and in the "No Agents Available message", fill in the message you would like to display to users when chat is not available.