Password reset for "admin" (System Administrator) user fails during the verification phaseIssue During the verification phase password reset for "admin" user fails with error "Error: Cannot verify user (admin). Number of attempts: 2. Try again". Cause"Password Reset Verification: Personal Data - Enter Email Address" uses the "Email" as Password Reset Verification Parameters in the sys_user table.i.e. it should match with the email for the user that is tried to reset the password with the value inputted during the verification process. https://<your-instance>.service-now.com/nav_to.do?uri=pwd_verification.do?sys_id=66a46962d7102200c2f64187ed6103f5ResolutionUpdate the "admin" (System Administrator) user email with desired email ID "xyz@abc.com" in "sys_user" table and password reset process succeeds. Related LinksPassword Reset admin guide