Is there a way to make emails sent for the same record share the same thread?SummaryWhen multiple emails are sent from ServiceNow regarding a case/incident/problem etc. each email has it own thread, so email clients such as Outlook cannot group them into one Conversation allowing users to access easily all the communications about this same case / thread. So the question is, is there a way to keep the same thread ID for all the emails regarding the same record?ReleaseApplicable to all releasesInstructionsEvery single outbound email sent from ServiceNow is a new email which is nowhere linked with any of previous email sent even from the same case. This is why outlook cannot group them in a single conversation and there is no such option available to change this behaviour.