In Service Portal, open a sc_request record that has a "Requested for" field and you will find that user specified in "Requested for" is displayed as Requestor in the Request summary page. - Known Error

In Service Portal, open a sc_request record that has a "Requested for" field and you will find that user specified in "Requested for" is displayed as Requestor in the Request summary page. Description In Service Portal, open a sc_request record that has a "Requested for" field and you will find that user specified in "Requested for" is displayed as Requestor in the Request summary page.

Steps to Reproduce

1. Navigate to Service Portal home /sp 2. Select Catalog and order a Standard laptop (or a catalog item that requires "Requested for") 3. Click Order and fill in the "Requested for" field in the order confirmation 4. Click Checkout Expected behavior: Request summary page should display Requestor as the logged in user (the person who opened the request) Actual behavior: Request summary page display the Requestor as the user specified in the "Requested for" field

Workaround This is expected behavior and by design in all currently supported releases.

Please refer to Delegated request experience for more information.