Performance issue when opening templates from Agent Workspace by adding 2000 templates and making the sys_template table domain separated - Known Error

Performance issue when opening templates from Agent Workspace by adding 2000 templates and making the sys_template table domain separated Description Performance issue arise when opening templates from Agent Workspace, by adding around 2000 templates and making the sys_template table domain separated.

Steps to Reproduce

1. Login a New York instance. 2. Create approx 2k templates. 3. Go to Agent Workspace and open any case record. 3. In Agent Assist section, click on Templates icon. Notice the section goes blank and opens templates after around 7-10 seconds.

Workaround This problem is under review and targeted to be fixed in a future release. There is no workaround. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.