Upgrade Entitlement is not working on SAMF due to the absence of "SAMPLicenseTypeUtils" script includeDescriptionUpgrade Entitlement is not working on SAMF due to the absence of "SAMPLicenseTypeUtils" script include. The script include is only available with SAMPSteps to Reproduce Create a software model2. Create a new Entilement from related list "Software entitlemenets"3. Choose: "Purchased rights" = "20"; "Licence type" ="Subscription"4. Submit5. Create another software model6. Create a new Entilement from related list "Software entitlemenets"7. Choose: "Purchased rights" = "5"; "Licence type" ="Upgrade"8. Save 9. From the now visible "Upgrade Entitlements" tab insert a new row and select the first created model in the "Upgrade from" and "Number of rights " = "3"10. Update Actual behaviour: The active rights will remain the sameExpected behaviour: Active rights should be adjusted to 17WorkaroundThis problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.Please contact Technical Support for further assistance Related Problem: PRB1416910