MS Teams does not initiate the VA topic flow


MS teams does not initiate the topic flow if you type the messages - Hi, Bye or Restart.

VA does not give any response.

(In OOB scenario, Hi should start a new VA topic conversation, Bye would end a current conversation, and Restart would trigger the Virtual Agent to start from scratch with the greetings message.)

Release or Environment

All supported release


VA might get stuck if you delete the sys_cs_conversation records for a current ongoing conversations.

Suck issues might occur during testing or implementation stage if VA where you might be testing some conversation flow.

By stuck we mean, that you will be able to type messages in MS Teams, but there will not no response from the VA bot.

Additional Information

Along with sys_cs_conversation, you also need to delete the sys_cs_client_adapter.