[VA] Virtual Agent and [NLU] Natural Language Understanding Resources Page including How To videos on YouTube and ServiceNow Community Forum containing blogs and articles to assist with NLU implementation.


Although our documentation on Natural Language Understanding (NLU) covers all the capabilities and features of this product, implementing NLU can present some challenges, hence we have released additional resources to assist our customers.

The ServiceNow Virtual Agent and Natural Language Understanding (NLU) Community Forum has blogs and articles, which contain additional NLU implementation resources, as well as information on what is new with each version. Please subscribe to this forum to receive updates in this forum. 

We also have the Virtual Agent Academy on YouTube with How To videos on how to implement Virtual Agent and NLU.

We will continue to add more content to our additional resources with the latest updates for Virtual Agent and NLU.