SNC Template Query business rule is not getting applied in the Toggle template bar - Known Error

SNC Template Query business rule is not getting applied in the Toggle template bar Description SNC Template Query business rule is not getting applied in the Toggle template bar

Steps to Reproduce

-Navigate System Definistion --> Templates -Filter list as Table=incident and Name=Incident Call Type -You can see that User is set to System Administrator and Group and roles fileds are empty and also Global checkbox is unchecked. -Now, create an user with just itil role and add itil role into the template I mentioned above(Incident Call Type) -Impersonate user and create a new incident. -Click on Toggle Template Bar

Actual Behaviour:User is able to see Incident Call Type tempalte. Expected Behaviour: Per the OOB business rule, user shouldn't see it because it has query as below:

var query = "global=true^ORuser=" + gs.getUserID() + "^ORgroups=javascript:getMyGroups()";

Note:The business rule is running fine when the user check the template from sys_template table

Workaround This is "Working as Expected" . The business rule "SNC Template Query" has nothing to do with how Templates are displayed to a user. The actual logic which is: if the user is (1) assigned the template as the User, OR (2) the user is a member of the Group, OR (3) the user has one of the roles defined, OR (4) the global checkbox is checked, then the user can see the template. Given the STRs include the template having the "itil" role set and the end-user having the itil role, it is correct that the user sees the template.