Agent Workspace : Inconsistent desktop notifications and audio alerts for incoming and conversational chatsSummaryNotifications play a critical role in an agent's workflow. However, as browsers continue optimizing resource usage, they may pause or suppress notifications in certain environments or scenarios. To ensure agents receive timely alerts, we recommend thorough testing and adjustments to user settings and behavior. The following are recommended, but keep in mind that each browser has its own implementation and restrictions, so what works in one may not work in another. When an agent is in the `Available` presence state and refreshes the workspace page, ensure the `Audio Warning` modal appears. Actioning on this modal will ensure user gesture on the page to allow media to play.ReleaseAudio warning modal introduced to Safari in XP7, YP1, Z+.InstructionsFor Chrome Browser From a Chrome window, click the Chrome menu () in the upper right corner.Notifications : Go to Settings > Privacy and Security > Site Settings > Notification > Add the ServiceNow Instance under "Allow" List.Audio alerts : Go to Settings > Privacy and Security > Site Settings > Sound > Add the ServiceNow Instance under "Allow" List. For Edge Browser (Chromium Built) From an Edge browser, click the Microsoft Edge menu ()in the upper right corner.Notifications : Go to Settings > Cookies and site permissions > Notifications > Add the ServiceNow Instance under "Allow" List.Audio alerts : Go to Settings > Cookies and site permissions >Media Autoplay > Add the ServiceNow Instance under "Allow" List. For Safari Browser From a Safari browser, navigate to Safari > Settings.Notifications : Go to Websites > Notifications > Ensure ServiceNow Instance is set to "Allow".Audio alerts : [In XP7, YP1, Z+, it is recommend to revert to default settings] Go to Websites > Auto-Play> Ensure ServiceNow Instance and `When visiting other websites` is set to "Stop Media with Sound". Additionally, Mac Book users should allow the notifications from the system preferences as well. Open System Preferences.Select the notifications tab.Select the Browser application and Chose Allow notifications. (Refer to the screenshot Below) Note : The OS used on your machine might need some special settings to allow the notifications. Please refer to the vendor documentations if the above settings do not resolve the issue.