NullPointerException in (new sn_sm.SMConfiguration()).getParentTable(current) - Support and Troubleshooting

NullPointerException in (new sn_sm.SMConfiguration()).getParentTable(current) Issue There is an OOB BR 'Notification for request' - /sys_script.do?sys_id=a59b5040d7313100561583e80e610376 . This calls the 'sendNotifications' method in script include 'SMConfigProcessor'. But, the following code in line 20, always returns NullPointerException, and is logged as warning in the console:

var tableName = (new sn_sm.SMConfiguration()).getParentTable(current); Since the SMConfiguration class is hidden, we cannot debug the issue.

Resolution To avoid these console errors, we need to modify the ou-of-box BR 'Notification for request' - /sys_script.do?sys_id=a59b5040d7313100561583e80e610376

Old Code:

function onBefore(current, previous) { var configProcessor = new SMConfigProcessor(); configProcessor.sendNotifications(current, previous, "sm.request.changed"); } New Code:

function onBefore(current, previous) { try { var configProcessor = new SMConfigProcessor(); configProcessor.sendNotifications(current, previous, "sm.request.changed"); } catch (e) { } }