User list is not getting loaded while trying to use impersonate option - Support and Troubleshooting

User list is not getting loaded while trying to use impersonate option Issue After clicking on the "Impersonate User" option usually, the list of users gets available as an autocomplete option while we type the user name. However, there aren't any user records populated in the list.

Cause The query that is triggered to populate the users for impersonation looks for the Active, Locked out, and Web service access only fields on the sys_user table The Web Service only field is missing in the instances which is leading to an invalid query. There is a system property : glide.invalid_query.returns_no_rows with value set to 'True' When this property is set to true, invalid queries return no records. Resolution The "Web service access only" field should be present on the sys_user table. This field comes from "Non Interactive Sessions" plugin which needs to be installed in the instance.