Mix of English and Chinese characters using Microsoft Pinyin in chat on Agent Workspace after upgrade to Paris


Description

Issue Description:
Mix of English and Chinese characters using Microsoft Pinyin in chat on Agent Workspace after upgrade to Paris

Steps to Reproduce

Enable "Glide Virtual Agent", "Advanced Work Assignment" and "Agent Chat" Plugins.

1. Log in as admin.
2. Set all the Fulfiller UI to "Agent Workspace".
3. Add "Virtual Agent Service Portal Widget" Widget to the homepage of '/sp' Portal.
Session A
4. Log in as an Agent on the Workspace UI on Windows.
5. Set the state to available.
6. Switch to Microsoft Pinyin.
Session B
7. Log in as an end-user.
8. Sart a chat via VA on the '/sp' Portal.
Session A
9. Accept the chat.
10. Type Chinese characters via Mircosoft Pinyin.

Expected behavior
Chinese characters should be typed into the chat Message.
Actual behavior
Mix of English and Chinese characters are typed into the chat Message.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1447064