Dot walked fields not showing the correct value in agent workspace


Description

In Agent workspace, the email client doesn't pull through the dot-walked fields configured on the email client template.

The steps to reproduce are:

1. Enable Email Client on sc_task table.

2. Configure an email client template, setting the subject as "request_item.number, request_item.short_description"

3. Open Agent workspace home and open any sc catalog task where a RITM is being associated.

4. Click on the ... where an option is being available compose email after clicking on it.


Expected: It should show the RITM number and the short description

Actual: It shows up as request_item.number, request_item.short_description



Cause

This is happening because Format to fetch the RITM Number and short description was defined incorrectly:

 request_item.number,request_item.short_description

Resolution

By changing the subject to the below format it will show up the RITM number and the short description of the RITM that is being attached to the sc catalog task.

${request_item.number} - ${request_item.short_description}