Enable external or public users to view knowledge articles from the Knowledge Management Service Portal is not working for not logged in usersIssue Performed all steps as mentioned in documentation - Enable external or public users to view knowledge articles from the Knowledge Management Service Portal but it's not working. CauseThe $sp page is not public.ResolutionTo be able to access the knowledge articles publically, the value for the $sp page has to be true - /nav_to.do?uri=sys_public.do?sys_id=16cf6901c3313100c8b837659bba8f48 Also, make sure all widgets within the pages are public as well.