In Orlando, embedding a video from video library into HTML field using the Insert/edit video option results in the video not playable - Known Error

In Orlando, embedding a video from video library into HTML field using the Insert/edit video option results in the video not playable Description Embedding a video by uploading from video library using the Insert/edit video option in an HTML field results in the video being non-playable in Orlando release.

Steps to Reproduce

1. Open a knowledge record where workflow is in draft or create a new knowledge article 2.1. Right click on the "Article body" field then choose Configure dictionary and add the following attribute html_sanitize=false

OR

2.2. Add the following into the HTML_WHITELIST section of the script include HTMLSanitizerConfig

video: { attribute:["width", "height", "controls", "autoplay", "loop", "muted", "poster", "preload", "src"], attributeValuePattern:{} }, source: { attribute:["type", "src", "media", "sizes"], attributeValuePattern:{} }

3. Open the knowledge article record from step 1 then click on the Insert/edit video button. Ensure the Type is set to "Video Library" then choose a mp4 video and click on Upload then OK 4. Publish the knowledge article 5. View the article and try to play the video

Expected behavior: Embedded video should play

Actual behavior: Embedded video does not play

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.