To clone/copy the request from the service portalIssue To clone/copy the requests [OR] to raise the same request on behalf of other users.ReleaseAll releasesCauseConfigurationResolutionRole required: admin or catalog_admin Procedure: Platform: Navigate to Service Catalog > Catalog Definitions > Maintain Cart LayoutsUnder the Target type: Browser Screen section, select Order Status Screen.In the Components tab, select the Clone Checkout check box.Navigate to Service Catalog > Catalog Administration > Properties.In the Cart category, perform the following: Enable the Enable cloning requests during checkout property.For the List of roles (comma-separated) that can use bulk ordering functionality property, enter the roles for which you want to enable bulk request capability for all users with these roles, or leave the field blank to enable the capability for all users. Click Save. 1. Navigate to Maintain cart layouts > Browser screen > Cart preview screen 2. Configure the 'Clone Checkout' and enable the check box. 3. Save it. Service portal: 1. Go to the https://<instance_name>.service-now.com/sp 2. Right-click on the widget > instance options > Allow cloning. 3. Enable the option. After the submission, you will find the 'Additional actions' where you can raise a request on behalf of others.